1. Our company’s payment plan consists of two options:
1.1 To commence the processing of Pre-Made and Custom-Made orders, you are required to make an initial payment of half the product’s price, with the remaining half to be paid upon the readiness of your order for shipment. Alternatively, you can opt to pay the entire price upfront, and we will initiate the order processing upon receipt of your payment. The choice of payment method is yours, depending on your preferences.
Please take note that if you select the two-payment option, you must submit the second half of the payment within a 4-week timeframe. Failure to complete the full payment within this specified period will result in the cancellation of your order, and no refund will be provided.
1.2 In the case of Ready-Made orders, it is necessary to make the full payment for your order upfront. We will then proceed with the shipping process upon the confirmation of your payment.
These distinctions—Pre-Made, Custom-Made, and Ready-Made—are utilized in accordance with the Terms and Conditions, serving as categorizations to describe the various order types and payment procedures.
- The payment(s) can be done through:
SHIPPING POLICY
Our company is responsible for the shipping expenses associated with your order. However, it’s important to note that any supplementary costs, such as VAT, customs fees, or other duties imposed by the destination country to facilitate the delivery of your package, are not covered by us. In instances where such charges arise, it is your responsibility to get in touch with the Customs Office in your country for further assistance. We are committed to providing transparency regarding shipping costs and additional fees, ensuring a smooth and informed shopping experience for our valued customers.
2. Product shipments will be processed on business days. International orders typically have a delivery time of approximately 3-5 business days to reach your specified destination. However, the actual delivery timeline may vary depending on the procedures of your country’s Customs Department. In such instances, our Sales Team will promptly notify you when your order is prepared for dispatch. We strive to ensure that your orders are handled efficiently and delivered in a timely manner, keeping you informed every step of the way. Your satisfaction is our priority, and we aim to provide a seamless shopping experience with reliable and transparent shipping processes.
3. Our meticulously packaged products will leave our facility securely sealed with a safety sticker intact. While we take utmost care to ensure timely delivery, please be aware that we cannot be held responsible for any delays that may occur due to specific circumstances beyond our control. Your satisfaction remains our priority, and we are committed to providing you with products that are not only beautifully crafted but also meticulously packaged to ensure their safety during transit. Rest assured, we make every effort to meet our delivery timelines, and our dedicated team is here to address any concerns or inquiries you may have regarding your order.
4. Upon the arrival of your package, it is essential to provide a signature as acknowledgment of receipt. In the event that no one is present to accept the delivery at the designated time, it becomes necessary for you to initiate contact with the Courier Offices for further instructions and to arrange a suitable delivery or pickup option. Your signature serves as a confirmation of the receipt of your order, ensuring a secure and seamless delivery process. Should you find yourself in a situation where the delivery cannot be completed due to the absence of a recipient, promptly reaching out to the Courier Offices is crucial to ensure the timely and successful delivery of your much-anticipated purchase. Your cooperation in this matter is greatly appreciated as it helps us maintain the efficiency and reliability of our delivery services.
- For measurement related discrepancies, we offer a modification service where we provide a complimentary shipping and delivery service. This is in compliance with the California law that requires businesses to disclose any material facts that may affect the consumer’s decision to purchase a product or service.
EVENTS BEYOND OUR REASONABLE CONTROL
Global weather patterns have the potential to create repercussions during the transportation of packages across international borders. It is important to note that such occurrences are beyond our sphere of influence.
We shall not be deemed liable for any instances of delay or the inability to execute or fulfil our commitments outlined in these terms and conditions, should these delays or hindrances be attributed to factors that fall outside the realm of our reasonable control.
The intricate interplay of weather phenomena worldwide can introduce complexities into the movement of parcels across diverse nations, and we must emphasise that these external dynamics remain outside our jurisdiction.
It is imperative to understand that we cannot be held accountable for any interruptions or shortcomings in adhering to the terms delineated herein if these impediments are rooted in circumstances that surpass what could be reasonably anticipated or managed by our organisation.